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L5-ITTS
Level 5 ITTS

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As part of the government’s Targeted Training and Apprenticeships Fund (TTAF) to rebuild New Zealand’s economy, the NEW ZEALAND DIPLOMA IN IT TECHNICAL SUPPORT is now free. For more information on the TTAF and how you can study for free, please call 0800 529 7523.

NEW ZEALAND DIPLOMA IN IT TECHNICAL SUPPORT (Level 5)

The New Zealand Diploma in IT Technical Support (Level 5) is designed to help learners gain a working knowledge and basic understanding of IT systems and networking concepts. The New Zealand Diploma in IT Technical Support is perfect for anyone wanting to start in an entry-level IT role. Graduates of the New Zealand Diploma in IT Technical Support will have an awareness of the IT environment, appreciate the needs of users, and will be able to provide IT technical support.

What is an Information Technology Technical Support Engineer?

IT support professionals help people, colleagues, clients and customers who use computer software and hardware and they ensure networks and websites are working well. They often work in teams with other IT professionals such as Systems Engineers, Network Analysts and Database Administrators. They can progress into more senior technical roles.

IT technical support technicians are hands-on with good communication skills. They also enjoy working in team environments.

NEW ZEALAND DIPLOMA IN IT TECHNICAL SUPPORT
I really like the environment, I really like the teachers. It’s a tight environment between students – you get to know each other on a personal level and everyone sort of knows everyone.
There are no mandatory prerequisites for this qualification. Learners enrolling are recommended to hold one of the following qualifications, or equivalent knowledge, skills, and experience.

  • NCEA Level 2 or 3
  • New Zealand Certificate in Computing (Intermediate User) (Level 3)
  • New Zealand Certificate in Computing (Advanced User) (Level 4)
  • New Zealand Certificate in Information Technology (Level 5)
  • Age: Applicants must be 17 years or more if domestic and 18 years or older if international.
Below is the outline of the course dates. These are subject to change:
  • Term 3 2021 - 26th July 2021
  • Term 4 2021 - 18th October 2021
  • Term 1 2022 - 8th February 2022
Educational Pathways
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
    • New Zealand Diploma in Networking (Level 6) [Ref: 2600]
    • New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
    • New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
    • New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
    • New Zealand Diploma in Software Development (Level 6) [Ref: 2604]

Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
    • NCEA Level 2 or 3
    • New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
    • New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
    • New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
    • New Zealand Certificate in Information Technology (Level 5) [Ref: 2595] Graduates of Ref: 2595 may be granted credit recognition toward this qualification.

Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.

For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
    • Computer Technician
    • Help Desk and Technical Support Officer
    • Network Engineer (Entry Level)
    • Applications Support Analyst (Entry Level)
Following this one year New Zealand diploma course you will be able to:

  • Assemble, repair, and manage computer hardware and network devices
  • Understand cloud solutions using Microsoft Azure
  • Understand cloud solutions using Microsoft 365, SharePoint, Exchange, Teams, and OneDrive
  • Implement cloud solutions using AWS
  • Implement cyber security fundamentals
  • Troubleshoot networks, configure routers, Wi-Fi and firewalls
  • Configure virtual infrastructure with Microsoft Hyper-V
  • Administer databases using SQL server
  • Apply fundamental customer service skills
  • Use ticketing systems and reporting for helpdesk support
  • Develop automation scripts with Windows PowerShell
  • Introduction to web development and programming Windows applications using Visual Studio
  • Understand modern desktop provisioning
  • Understand linux distros.

Course: New Zealand Diploma in IT Technical Support

Level: 5

Credits: 120

Duration: 1 Year (4 terms)

NZQA Approved: Yes

IT Pathway: Computer / Cloud Engineering

Study Options: Full-time

Next Intake: July 2021

Campus: Newmarket, Auckland

Domestic Pricing:

  • Fees Free*
  • FREE under TTAF (usually $9,425.00)

International Pricing:

  • International Students: $17,000.00
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Study Pathways

NEW ZEALAND DIPLOMA IN IT TECHNICAL SUPPORT

Software Development

New Zealand Diploma in IT Technical Support | NZ Diploma in IT Technical Support | New Zealand Diploma in IT Technical Support (Level 5) | Computer Engineering Diploma Course