As part of the government’s Targeted Training and Apprenticeships Fund (TTAF) to rebuild New Zealand’s economy, the NEW ZEALAND DIPLOMA IN IT TECHNICAL SUPPORT is now free. For more information on the TTAF and how you can study for free, please call 0800 529 7523.
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NEW ZEALAND DIPLOMA IN IT TECHNICAL SUPPORT (Level 5)
The New Zealand Diploma in IT Technical Support (Level 5) is designed to help learners gain a working knowledge and basic understanding of IT systems and networking concepts. The New Zealand Diploma in IT Technical Support is perfect for anyone wanting to start in an entry-level IT role. Graduates of the New Zealand Diploma in IT Technical Support will have an awareness of the IT environment, appreciate the needs of users, and will be able to provide IT technical support.
What is an Information Technology Technical Support Engineer?
IT support professionals help people, colleagues, clients and customers who use computer software and hardware and they ensure networks and websites are working well. They often work in teams with other IT professionals such as Systems Engineers, Network Analysts and Database Administrators. They can progress into more senior technical roles.
IT technical support technicians are hands-on with good communication skills. They also enjoy working in team environments.
I really like the environment, I really like the trainers. It’s a tight environment between students – you get to know each other on a personal level and everyone sort of knows everyone.
There are no mandatory prerequisites for this qualification. Learners enrolling are recommended to hold one of the following qualifications, or equivalent knowledge, skills, and experience.
- NCEA Level 2 or 3
- New Zealand Certificate in Computing (Intermediate User) (Level 3)
- New Zealand Certificate in Computing (Advanced User) (Level 4)
- New Zealand Certificate in Information Technology (Level 5)
- Age: Applicants must be 17 years or more if domestic and 18 years or older if international.
Below is the outline of the course dates. These are subject to change:
- Term 1 2022 - 14th February 2022
Educational Pathways
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.
For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
- New Zealand Diploma in Networking (Level 6) [Ref: 2600]
- New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
- New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
- New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
- New Zealand Diploma in Software Development (Level 6) [Ref: 2604]
Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
- NCEA Level 2 or 3
- New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
- New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
- New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
- New Zealand Certificate in Information Technology (Level 5) [Ref: 2595] Graduates of Ref: 2595 may be granted credit recognition toward this qualification.
Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.
For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
- Computer Technician
- Help Desk and Technical Support Officer
- Network Engineer (Entry Level)
- Applications Support Analyst (Entry Level)
During this one year New Zealand diploma course you will cover:
Term 1:
Term 3:
Term 1:
- Select, install and configure IT Hardware and systems software to meet organisational requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance.
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
- Use problem-solving and decision making techniques to provide innovative and timely Information Technology outcomes.
- Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
- Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
- Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
Term 3:
- Configure and administer systems and applications to meet typical organisational IT support requirements.
- Identify common issues related to IT Security and apply a range of solutions.
- Demonstrate operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
- Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
- Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
- Apply the fundamentals of interaction design concepts and practice to enhance interface design.
- Apply the principles of software development to create simple working applications.
Course: New Zealand Diploma in IT Technical Support
Level: 5
Credits: 120
Duration: 1 Year (4 terms)
NZQA Approved: Yes
IT Pathway: Computer / Cloud Engineering
Study Options: Full-time
Next Intake: February 2022
Campus: Newmarket, Auckland
Domestic Pricing:
- Fees Free*
- FREE under TTAF (usually $9,425.00)
International Pricing:
- International Students: $17,000.00
Study Pathways
New Zealand Diploma in IT Technical Support | NZ Diploma in IT Technical Support | New Zealand Diploma in IT Technical Support (Level 5) | Computer Engineering Diploma Course