The Level 5 New Zealand Diploma in IT Technical Support is designed to provide you with the knowledge and skills required to work effectively in entry-level IT roles. Upon completion, you will have gained expertise in various areas, such as assembling, repairing, and managing computer hardware and network devices, troubleshooting networks, configuring routers, Wi-Fi, and firewalls, and administering databases using SQL server.
Additionally, this course covers cloud solutions using Microsoft Azure and Microsoft 365, including SharePoint, Exchange, Teams, and OneDrive. You will also gain an understanding of cyber security fundamentals and modern desktop provisioning.
What is an Information Technology Technical Support Engineer?
An Information Technology Technical Support Engineer is responsible for assisting colleagues, clients, and customers with computer software and hardware issues while also ensuring that networks and websites are functioning correctly. Working in teams with other IT professionals like Systems Engineers, Network Analysts, and Database Administrators, they can progress to senior technical roles. IT technical support technicians are hands-on professionals who possess excellent communication skills and thrive in team environments.
I really like the environment, I really like the trainers. It’s a tight environment between students – you get to know each other on a personal level and everyone sort of knows everyone.
There are no mandatory prerequisites for this qualification. Learners enrolling are recommended to hold one of the following qualifications, or equivalent knowledge, skills, and experience.
- NCEA Level 2 or 3
- New Zealand Certificate in Computing (Intermediate User) (Level 3)
- New Zealand Certificate in Computing (Advanced User) (Level 4)
- New Zealand Certificate in Information Technology (Level 5)
- Age: Applicants must be 17 years or more if domestic and 18 years or older if international.
Educational Pathways
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.
For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
-
- New Zealand Diploma in Networking (Level 6) [Ref: 2600]
- New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
- New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
- New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
- New Zealand Diploma in Software Development (Level 6) [Ref: 2604]
Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
-
- NCEA Level 2 or 3
- New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
- New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
- New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
- New Zealand Certificate in Information Technology (Level 5) [Ref: 2595] Graduates of Ref: 2595 may be granted credit recognition toward this qualification.
Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.
For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
-
- Computer Technician
- Help Desk and Technical Support Officer
- Network Engineer (Entry Level)
- Applications Support Analyst (Entry Level)
During this one year New Zealand diploma course you will cover:
Term 1:
Term 3:
Term 1:
- Select, install and configure IT Hardware and systems software to meet organisational requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance.
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
- Use problem-solving and decision making techniques to provide innovative and timely Information Technology outcomes.
- Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
- Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
- Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
Term 3:
- Configure and administer systems and applications to meet typical organisational IT support requirements.
- Identify common issues related to IT Security and apply a range of solutions.
- Demonstrate operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
- Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
- Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
- Apply the fundamentals of interaction design concepts and practice to enhance interface design.
- Apply the principles of software development to create simple working applications.
Course: New Zealand Diploma in IT Technical Support
Level: 5
Credits: 120
Duration: This Course is not available
NZQA Approved: This Course is not available
IT Pathway: Computer / Cloud Engineering
Study Options: This Course is not available
Campus: Newmarket, Auckland
Domestic Pricing:
- This Course is not available
International Pricing:
- This Course is not available
Study Pathways
New Zealand Diploma in IT Technical Support | NZ Diploma in IT Technical Support | New Zealand Diploma in IT Technical Support (Level 5) | Computer Engineering Diploma Course