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NEW ZEALAND DIPLOMA IN IT TECHNICAL SUPPORT

LEVEL 5

The level 5 New Zealand Diploma in IT Technical support is designed to help learners gain the working knowledge and basic understanding of IT Systems and networking concepts, this course is perfect for anyone wanting to start in an entry-level IT role. Graduates will have an awareness of the IT environment, appreciate the needs of users, and will be able to provide IT technical support.

What is an Information Technology Technical Support Technician?

IT support professionals help people, colleague, clients and customers, who use computer software and hardware and will ensure networks and website are working well. They often work in teams with other IT professionals, such as Systems Engineers, Network Analysts, and Database Administrators. They can progress into more senior technical roles.

IT Technical Support Technicians are hands-on with good communication skills, They also enjoy working in team environments.
  • NEED TO KNOW

    • Level: 5
    • Credits: 120 Credits
    • Duration: 1 Year (4 Terms)
    • NZQA Approved: Yes
    • IT Pathway: Computer & Cloud Engineering
    • Next Intake: February 2021 (Term 1)
    • Location: Newmarket Campus
    • Pricing:
      • Fees Free*
      • Domestic: $9,335.00
      • International: $17,000.00

There are no mandatory prerequisites for this qualification. Learners enrolling are recommended to hold one of the following qualifications, or equivalent knowledge, skills, and experience.
  • NCEA Level 2 or 3
  • New Zealand Certificate in Computing (Intermediate User) (Level 3)
  • New Zealand Certificate in Computing (Advanced User) (Level 4)
  • New Zealand Certificate in Information Technology (Level 5)
  • Age: Applicants must be 17 years or more if domestic and 18 years or older if international.
Below is the outline of the course dates. These are subject to change:
  • Term 4 2020 - 12th October 2020
  • Term 1 2021 - 9th February 2021
Educational Pathways
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
    • New Zealand Diploma in Networking (Level 6) [Ref: 2600]
    • New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
    • New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
    • New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
    • New Zealand Diploma in Software Development (Level 6) [Ref: 2604]

Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
    • NCEA Level 2 or 3
    • New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
    • New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
    • New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
    • New Zealand Certificate in Information Technology (Level 5) [Ref: 2595] Graduates of Ref: 2595 may be granted credit recognition toward this qualification.

Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.

For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
    • Computer Technician
    • Help Desk and Technical Support Officer
    • Network Engineer (Entry Level)
    • Applications Support Analyst (Entry Level)
TERM 1: IT SYSTEMS AND PROBLEM SOLVING
The student will be trained to install, configure, upgrade, troubleshoot, and repair PC systems. This includes basic knowledge of desktop and portable systems, peripherals such as printers, basic networking concepts, and common preventative maintenance and safety procedures. Students will also learn about Windows Desktops (Windows 10) for installing, basic configuration and repairing PC systems.
 
    • The student will be trained to install, configure, upgrade, troubleshoot, and repair PC systems. This includes basic knowledge of desktop and portable systems, peripherals such as printers, basic networking concepts, and common preventative maintenance and safety procedures. Students will also learn about Windows
    • Select, install and configure IT hardware and systems software to meet organisational requirements
    • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
    • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
    • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

TERM 2: NETWORKING CONCEPTS
The network syllabus is designed to build on the hardware and software syllabus. The network component is to ensure the student is able to support personal computers in a networked environment. The aim of the Networks course is to ensure that the student is also capable of supporting a small Local Area Network and is fully informed as to how bigger networks are structured. At the completion of this module, you will be capable of supporting a small LAN (local area network) and understand how large networks are structured.

    • The network syllabus is designed to build on the hardware and software syllabus. The networks component is to ensure the student is able to support personal computers in a networked environment. The aim of the Networks course is to ensure that the student is also capable of supporting a small Local Area Network and is fully informed as to how bigger networks are structured.
    • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
    • Configure and administer systems and applications to meet typical organisational IT support requirements.

TERM 3: IT DESKTOP SUPPORT
You will gain baseline technical knowledge of the Internet, Intranet, and Extranet technologies independent of specific Internet-related career roles. Your learning objectives include an understanding of Internet basics, Internet clients, development, networking, security, and business concepts.

    • You will gain baseline technical knowledge of the Internet, Intranet, and Extranet based customer support technologies.
    • Configure and administer systems and applications to meet typical organisational IT support requirements.
    • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
    • Identify common issues related to IT security and apply a range of solutions.
    • Demonstrate operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
    • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
    • Apply communication, personal, and interpersonal skills to enhance effectiveness in an IT role.

TERM 4: SOFTWARE DEVELOPMENT
You will gain desktop configuration, support, and troubleshooting skills. You will be introduced to various aspects and features of the Windows Workstation environment. Another aspect that will be covered in detail is application compatibility and support.  
    • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
    • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
    • Apply the fundamentals of interaction design concepts and practice to enhance interface design.
    • Apply the principles of software development to create simple working applications.