P: 0800 529 7523 | E: learn@techtorium.ac.nz | AKL: 182 Broadway, Newmarket, Auckland, NZ
LEVEL 5
The level 5 New Zealand Diploma in IT Technical support is designed to help learners gain the working knowledge and basic understanding of IT Systems and networking concepts, this course is perfect for anyone wanting to start in an entry-level IT role. Graduates will have an awareness of the IT environment, appreciate the needs of users, and will be able to provide IT technical support.
What is an Information Technology Technical Support Technician?
IT support professionals help people, colleague, clients and customers, who use computer software and hardware and will ensure networks and website are working well. They often work in teams with other IT professionals, such as Systems Engineers, Network Analysts, and Database Administrators. They can progress into more senior technical roles.
IT Technical Support Technicians are hands-on with good communication skills, They also enjoy working in team environments.
NEED TO KNOW
-
- Level: 5
- Credits: 120 Credits
- Duration: 1 Year (4 Terms)
- NZQA Approved: Yes
- IT Pathway: Computer & Cloud Engineering
- Next Intake: February 2021 (Term 1)
- Location: Newmarket Campus
- Pricing:
- Fees Free*
- Domestic: $9,335.00
- International: $17,000.00
There are no academic prerequisites for this qualification. Learners enrolling must be 17 or older at the time of their courses starting (18 for international students) and they must have a passion and willingness to learn about IT
Educational Pathways
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.
For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
-
- New Zealand Diploma in Networking (Level 6) [Ref: 2600]
- New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
- New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
- New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
- New Zealand Diploma in Software Development (Level 6) [Ref: 2604]
Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:
-
- NCEA Level 2 or 3
- New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
- New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
- New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
- New Zealand Certificate in Information Technology (Level 5) [Ref: 2595] Graduates of Ref: 2595 may be granted credit recognition toward this qualification.
Industry Pathways
We have a team of Industry Pathways Managers whose primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the IT industry.
For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:
-
- Computer Technician
- Help Desk and Technical Support Officer
- Network Engineer (Entry Level)
- Applications Support Analyst (Entry Level)
During this one year New Zealand diploma course you will cover:
Term 1:
Term 3:
Term 1:
- Select, install and configure IT Hardware and systems software to meet organisational requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance.
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
- Use problem-solving and decision making techniques to provide innovative and timely Information Technology outcomes.
- Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
- Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
- Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
Term 3:
- Configure and administer systems and applications to meet typical organisational IT support requirements.
- Identify common issues related to IT Security and apply a range of solutions.
- Demonstrate operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
- Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
- Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
- Apply the fundamentals of interaction design concepts and practice to enhance interface design.
- Apply the principles of software development to create simple working applications.