New Zealand Diploma in Information Technology Technical Support (Level 5)

 4 Terms  |  120 Credits  |  NZQA Approved

Welcome to the New Zealand Diploma in Information Technology Technical Support (Level 5). Following this one year New Zealand diploma course you will be able to:

  • Select, install and configure IT hardware and systems software to meet organisational requirements,
  • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements,
  • Configure and administer systems and applications to meet typical organisational IT support requirements,
  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.

 

This course leads into the LEVEL 6 NEW ZEALAND DIPLOMA IN SYSTEMS ADMINISTRATION or you can transition to our LEVEL 6 NEW ZEALAND DIPLOMA IN SOFTWARE DEVELOPMENT (Year 1 – Semester 1). For more information, please call 0800 529 7523 or email learn@techtorium.ac.nz

The Level 5 Diploma in Information Technology Technical Support is designed to help our learners gain the working knowledge and basic understanding of IT Systems and networking concepts. It’s perfect for anyone wanting to become an IT Support Engineer.
Prerequisite / Entry Requirements

There are no mandatory prerequisites for this qualification; however, learners enrolling are recommended to hold one of the following qualifications:

• NCEA Level 2 or 3 with credits in mathematics or digital technologies

• Any other IT Diploma with core subjects in Digital Technologies

International students must have an appropriate level of English proficiency for the level at which they intend to study – IELTS Academic score of 5.5, with no band score lower than 5

Pricing, Courses Costs & Student Loans
  • Domestic Student

  • $9,5001 Year
    • Student Loan

DOMESTIC TUITION FEE: $9,500.00

INTERNATIONAL TUITION FEE: $17,000.00

The course fees are fixed for 2016/17. Over 90% of our students will arrange a student loan from Study-link to pay for this. We can help you arrange this if required.

Techtorium is one of New Zealands highest performing IT training providers. As an NZQA Category 1 Provider, all students have access to student loans via the Studylink Student Loan scheme.

Class Times & Term Dates

Below is an outline of the course start dates. These are subject to change.

Term Dates Start Date
2017 Term 1 31 January 2017
2017 Term 2 1 May 2017
2017 Term 3 24 July 2017
2017 Term 4 16 October 2017
Educational & Employment Pathways

Education Pathways

This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:

• New Zealand Diploma in Networking (Level 6) [Ref: 2600]

• New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]

• New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]

• New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]

• New Zealand Diploma in Software Development (Level 6) [Ref: 2604]

Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:

• NCEA Level 2 or 3

• New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]

• New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]

• New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]

• New Zealand Certificate in Information Technology (Level 5) [Ref: 2595] Graduates of Ref: 2595 may be granted credit recognition toward this qualification. Please see credit transfer arrangements, below

 

Employment Pathways

We have a team of Employment Pathways Managers who’s primary role is to bridge the gap between our New Zealand Diploma in Information Technology and the ICT industry.

For our Level 5 graduates, gaining employment as an entry level engineer is paramount. We pride ourselves on having the best connections in the industry, and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:

• Computer Technician

• Help Desk and Technical Support Officer

• Network Engineer (Entry Level)

• Applications Support Analyst (Entry Level)

Learning Outcomes and Graduate Profile

Students who have completed this computer course will be able to demonstrate broad technical and theoretical knowledge of hardware and software, networks and network administration, internet security and forensics, and windows operating systems. Students will also be able to select and apply solutions to everyday IT problems as well as demonstrate responsibility for the management, learning and performance outcomes of other within the IT industry. Other key learning outcomes include:

.  How to properly install, configure, upgrade, troubleshoot and repair microcomputer hardware.
.  This includes basic knowledge of desktop and portable systems, basic networking concepts, and printers.
.  How to support personal computers in a networked environment.
.  How to Install, Configure and Deploy Windows 7

 

The purpose of this course:

The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus. It will equip people for employment in roles such as computer technician, service desk or technical support, or prepare them for further study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.
Businesses, organisations and communities will benefit by having IT Professionals with technical support skills that will be internationally relevant.

 

Graduate Profile:

Graduates of this qualification will be able to:

– Select, install and configure IT hardware and systems software to meet organisational requirements
– Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
– Configure and administer systems and applications to meet typical organisational IT support requirements.
– Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
– Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
– Identify common issues related to IT security and apply a range of solutions.
– Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
– Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
– Apply the fundamentals of interaction design concepts and practice to enhance interface design.
– Apply the principles of software development to create simple working applications.
– Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
– Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
– Use problem-solving and decision making techniques to provide innovative and timely Information Technology outcomes.

Full Course Outline

Below is the full course outline. This is subject to change. For more information on the most current course outline please contact Techtorium on 0800 529 7523.

 

 

TERM 1: IT Systems and Problem Solving (Jan – May)

The student will be trained to install, configure, upgrade, troubleshoot and repair PC systems. This includes
basic knowledge of desktop and portable systems, peripherals such as printers, basic networking concepts,
and common preventative maintenance and safety procedures. Students will also learn about Windows
Desktops (Windows 7 & 8) for installing, basic configuration and repairing PC systems.

  • The student will be trained to install, configure, upgrade, troubleshoot and repair PC systems. This includes basic knowledge of desktop and portable systems, peripherals such as printers, basic networking concepts, and common preventative maintenance and safety procedures. Students will also learn about Windows
  • Select, install and configure IT hardware and systems software to meet organisational requirements
  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
  • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

 

TERM 2: Networking Concepts (May – Jul)

The network syllabus is designed to build on the hardware and software syllabus. The networks component
is to ensure the student is able to support personal computers in a networked environment. The aim of the
Networks course is to ensure that the student is also capable of supporting a small Local Area Network and is
fully informed as to how bigger networks are structured. At the completion of this module, you will be
capable of supporting a small LAN (local area network) and understand how large networks are structured.

  • The network syllabus is designed to build on the hardware and software syllabus. The networks component is to ensure the student is able to support personal computers in a networked environment. The aim of the Networks course is to ensure that the student is also capable of supporting a small Local Area Network and is fully informed as to how bigger networks are structured.
  • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
  • Configure and administer systems and applications to meet typical organisational IT support requirements.

 

TERM 3: IT Desktop Support (Jul – Oct)

You will gain baseline technical knowledge of Internet, Intranet and Extranet technologies independent of
specific Internet-related career roles. Your learning objectives include an understanding of Internet basics,
Internet clients, development, networking, security and business concepts.

  • You will gain baseline technical knowledge of Internet, Intranet and Extranet based customer support technologies.
  • Configure and administer systems and applications to meet typical organisational IT support requirements.
  • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
  • Identify common issues related to IT security and apply a range of solutions.
  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.

 

TERM 4: Software Development (Oct – Dec)

You will gain desktop configuration, support and troubleshooting skills. You will be introduced to various
aspects and features of the Windows Workstation environment. Another aspect that will be covered in detail
is application compatibility and support.

  • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply the fundamentals of interaction design concepts and practice to enhance interface design.
  • Apply the principles of software development to create simple working applications.
The Enrolment Process

The enrolment process is quite simple. If you have decided that you want to join us here at Techtorium, please follow these steps:

1. Go to www.techtorium.ac.nz/enrolment and complete the Online Application Form.

2. One of our Pathways Managers will be in touch to arrange a time for you to interview with the Principal.

3. If you are passionate about IT and if you meet the pre-requisites, you will be accepted onto the course.

4. Complete Enrolment Form

  1. Have you signed and returned your Public Trust Agreement?
  2. Have you signed and returned your Techtorium Contract?
  3. Have you provided evidence of NZ residency using either an NZ birth certificate, NZ passport, resident stamp or citizenship certificate?
  4. Have you applied for a Student Loan?

Meet Your Level 5 Team

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Dick Cook

Senior Trainer
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Allen Jiang

Trainer
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Danielle Natana

Trainer
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Sam Hutchinson

Employment Pathways

The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus.  It will equip people for employment in roles such as computer technician, service desk or technical support, or prepare them for further study.

This qualification may be awarded by any education organisation with an approved programme towards this qualification accredited under section 250 of the Education Act 1989.

The graduate will be awarded the qualification by the education organisation when the accredited and approved programme has

been successfully completed.

The formal document certifying the award of this qualification will display the full qualification title, date of award, the NZQF logo and may also include the name and/or logo of the qualification developer or programme owner or other awarding education organisation.